Prepare an e-bike storefront for delivery and after-sales

Treat the battery as a freight constraint

E-bike batteries are lithium-ion packs well above the energy limits for ordinary parcel transport, so bikes and spare batteries usually need a carrier that accepts dangerous goods. Confirm this with every delivery partner before publishing delivery times, and model returns the same way: a returned bike carries the same battery restriction as an outbound one.

Write the delivery scope, delivery window, and return pickup cost into the product and terms pages so support does not have to explain them case by case.

• Dangerous-goods carrier
• Delivery regions and exceptions
• Return pickup cost
• Spare-battery shipping
• Damage inspection on delivery

Make frame size part of the purchase path

Frame size is a stock-keeping decision, not a note in the description. Each size should be its own inventory item with a rider-height range, selected before payment, so fulfillment never has to ask after checkout.

Ferdverk's Urban model page shows this structure: frame sizes with rider-height ranges, the included equipment, and the full specification on the page the customer buys from.

Route problems to a workshop, not a mailbox

Online bicycle sales fail after delivery when nobody owns the repair. Define how a customer reports a fault, who books the workshop, which identifier follows the case, and how parts availability is guaranteed.

Ferdverk's service page publishes one version of this flow: report by email with the frame number, a reply within one working day, a booked workshop in its partner network, and service history recorded against the frame.

• Fault report fields
• Response-time commitment
• Workshop booking owner
• Frame-number case tracking
• Wear-part and battery stock